Five Towns Inn - JFK Airport

Airport shuttle is good, they're especially helpful when you face changes on your in/out air transportation due to flight cancellations. We appreciated the help at the front desk both from John and from Frankie. When we had delay, Frankie very kindly allowed us to remain in-room until 3 pm for no additional charge. When we suddenly had to go to the airport sooner than planned, John worked it out for their shuttle to take us. We - of course - took very good care of the driver, tip-wise. Rooms are comfortable and quiet. Both stays, we had to remind them that we were three people, not two - for more towels. They were cheerfully and quickly supplied. Didn't get her name, but the (I'm pretty sure...) Jamaican maid o the second floor made it very clear that if we needed anything at all that we could just ask her.

Convenient for flights leaving from JFK, the hotel has a free airport shuttle. We were not in the room for long, but everything was fine (except the pillows!). Breakfast is provided but we left for the airport too early. Restaurants and fast food outlets are close to the hotel.

Our flight was cancelled on June 23rd as were a couple other flights. We booked an available room thru booking.com and called for the shuttle. The shuttle took a while to arrive and our phone calls to the hotel to ensure it was on it's way went unanswered. When we arrived at the hotel we discovered why. Upon arrival, there was a line up out the door of people who needed a place to sleep for the night. Only one front desk staff member was working and she was doing an AMAZING job trying to get everyone thru as quickly as possible. Some had reservations, some did not. Huge Kudoos to her - everyone was tired, a bit stressed and she was super friendly. The front desk also provided a phone charger we could borrow when we discovered that we left ours plugged into the seat at the airport. Our shuttle drivers were friendly and chatted about the area during our drive. There wasn't that uncomfortable silence.

Modern hotel geared to travellers.

Very comfortable hotel, with a more homey feeling than the big brands. Lovely spot. It was nice to be able to walk to a few shops, and they gave me a workout pass for the local gym. Nice view of the water out my winter also. The staff were all soooo kind and proficient, very good at their jobs. Very helpful and looked after problems as they came up. It was nice!